Reservations & Fees
Q. Is the entire building available for private rental?
A. Generally, accommodation is on aper-room basis (single room rental). Shared spaces such as the living room, kitchen, and bathroom are used in common with other guests and residents. If you wish to rent the entire building, it is subject to consultation (fees start from 200,000 yen), so please contact us with your desired dates and number of people.
Q. What is the difference between vacation rental use and share house residency?
A. This building accepts both vacation rentals (stays) from one night and share house residency on a monthly basis. For short-term stays such as travel or workation, please refer to the information on this page for vacation rentals. If you are considering residency as a lifestyle, please see theshare house pageMany people also try a trial stay as a vacation rental first, as a preliminary visit for relocating to Hayama or for multi-base living.
Q. What are the room types and capacities?
A. There are three types: Room-Rosso (maximum 2 people), Room-Giallo (maximum 3 people), and Room-Blu (maximum 4 people). For details on each room, please see thedetails pagePlease note that you cannot enter with more people than your reservation. If the number of people changes, please consult us via message in advance.
Q. Can I stay with children?
A. Yes, children are welcome. Families with small children also live in the house, so you can enjoy a home-like atmosphere. For details on how infants sleeping with parents are counted towards capacity, please inquire before making a reservation.
Q. Is there an age limit?
A. We kindly ask that minors do not stay alone. They can stay if accompanied by an adult.
Q. Can I cancel, change dates, or change the number of people?
A. This will follow the rules and procedures of the reservation site (e.g., Airbnb) through which you made your booking. Changes to the number of people or dates may sometimes be handled by a change request on the reservation site, or it may be necessary to cancel and rebook. Cancellation fees may apply for last-minute cancellations. Please consult us via message first.
Q. What are the payment methods and receipts?
A. For reservations made via a reservation site, payment and receipt issuance will generally be handled on that site. Please let us know if you require a receipt.
Q. Can I stay for a long period?
A. Yes, we accept consecutive nights and long-term stays. Fees will be quoted individually based on dates and number of people, so please inquire with your desired dates. For monthly stays, you may also considershare house residency.
Check-in/Check-out
Q. What are the check-in and check-out times?
A. Check-in is from 15:00, and check-out is 11:00. Please inform us of your arrival time in advance.
Q. Is early check-in possible?
A. Due to cleaning schedules, we generally cannot accommodate early check-in. It may be possible depending on the previous day's occupancy and cleaning status, so please inquire as early as possible if you wish to do so.
Q. Is late check-out possible?
A. It may be possible depending on the next day's reservation status. Please consult us via message.
Q. Can I check in late at night?
A. Since entry is via smart lock, late arrivals may be accommodated. Please inform us of your estimated arrival time via message in advance.
Q. Is pre-check-in and guest roster entry required?
A. Yes, it is required. Based on the Private Lodging Business Act, all guests staying must register their information in advance. Please complete the form provided by the day before check-in.
Q. How do I enter the room?
A. It's a smart lock (keypad type). The PIN will be provided after pre-check-in is completed and before check-in. If you have trouble unlocking it, please call the facility contact number provided (we will assist remotely).
Q. Can I leave my luggage before check-in or after check-out?
A. It may be possible to store your luggage, so please consult us via message in advance. Please manage your valuables yourself.
Rooms & Facilities
Q. Are the beds futons or Western-style beds?
A. The basic style is to sleep on futons laid out in Japanese-style rooms (some rooms also have bunk beds or other Western-style beds). Sheets and covers are provided with the futons, so guests are asked to set them up themselves. If additional futons are needed, please consult us in advance.
Q. What amenities are provided?
A. We provide bath towels, face towels, pajamas, toothbrushes, basic cosmetics, shampoo, conditioner, body soap, and a hairdryer. You can come empty-handed.
Q. Is there a kitchen and washing machine?
A. You can use the shared open kitchen (IH cooktop, refrigerator/freezer, microwave, cooking utensils, dishes). There is also an espresso machine and a SodaStream. A washing machine and dryer are also available.
Q. Is there a bath?
A. The bathroom is for shower use and is shared with other guests and residents. Please use it when it is free.
Q. Is there Wi-Fi? Can I work there?
A. Free Wi-Fi is available. Each room is equipped with a desk and monitor, so you can use it for workation. Connection information will be provided in the entry guide at check-in.
Q. What about heating and air conditioning?
A. Air conditioning (heating and cooling) is provided. Please refer to the check-in guide and house rules for how to use it.
Access & Parking
Q. How do I get there by public transport?
A. From JR Zushi Station or Keikyu Zushi-Hayama Station, take a bus to the Hayama-Odo bus stop, then it's about a 10-minute walk uphill. Since it's located on a hill, if you have a lot of luggage, we recommend taking a taxi from Zushi Station (telling the driver "Hayama Collective House" will make it smoother). For more details, please see theaccess page.
Q. How long does it take from Narita Airport?
A. Via Zushi Station, it takes approximately 2 to 2.5 hours from Narita Airport to Zushi Station, and about 15 to 20 minutes by taxi from Zushi Station to our house, for a total of about 2.5 to 3 hours (when using a taxi. If using the bus, an additional 10-minute walk uphill from the Hayama-Odo bus stop is added). Please allow ample time as it varies depending on traffic conditions and transfers.
Q. Is there parking available?
A. Free parking for one car is available on the premises (advance reservation required; large vehicles like Alphards are also acceptable). If you are coming by car, please inform us via message after making your reservation.
Q. I can't find the building / my navigation ends before reaching it.
A. There are similar-looking houses nearby, so please check the landmarks. Our house has awhite exterior wall with a black "Collective House" sign, and a "Roopt" noren (curtain) at the entranceCar navigation and map apps may end their guidance before reaching the destination, so we will provide detailed directions after your reservation. If you have trouble, please call the facility contact number provided.
Q. How far is it to the sea?
A. It's about a 15-minute walk to Isshiki Beach. You can enjoy a panoramic view of the sea towards Enoshima and Hayama Imperial Villa from the living room and rooftop.
Rules During Your Stay
Q. Is smoking allowed?
A. Smoking is strictly prohibited indoors (including electronic cigarettes). Smoking is only permitted on the rooftop and terrace. Please ensure cigarettes are fully extinguished in an ashtray before disposal.
Q. Can I have a BBQ?
A. Yes, electric BBQ grills and hot plates are available for rent, and you can enjoy them on the rooftop, etc. The use of charcoal or bringing your own grills is prohibited. Guests are responsible for setup and cleanup.
Q. What should I be mindful of regarding nighttime activities?
A. As residents also live in the house, please keep noise to a minimum in common areas and rooms at night (after 10 PM). Use for parties or events, and entry by more people than reserved, are not permitted.
Q. Are pets allowed?
A. We apologize, but pets are not allowed.
Options & Local Information
Q. Can I use the sauna or catering services?
A. We offer a tent sauna experience at Isshiki Beach (with Roopt guest discount), catering by a former DEAN & DELUCA head chef, and various rentals such as bicycles, SUPs, and kayaks. For details on content, fees, and reservation methods, please see theexperiences and options page.
Q. Are there places to shop or eat nearby?
A. Supermarkets and convenience stores are located along the main road down the hill. The area has a variety of Hayama-style restaurants, including sushi, Italian, and long-established Japanese cuisine, but many close around 9 PM, so early dining is recommended. For breakfast, Hayama's popular bakery "Bledore" is also well-received. Please feel free to ask for recommendations.
Other
Q. I left something behind.
A. Please contact us with the name of the property and date of your stay viainquiryWe will send it back to you by cash-on-delivery mail, etc.
Q. Is it operated legally?
A. Each Roopt facility is operated with notification and permission based on relevant laws such as the Private Lodging Business Act. Please use with peace of mind.