Information upon Reservation Confirmation
Thank you for your reservation. We are preparing to ensure you have a wonderful stay.
【Important Notes Regarding This Accommodation】
Regarding access and stairs from the parking lot: Access to our facility from the parking lot is via stairs (approx. 80 steps). Please enjoy a moment away from daily life in Hayama at our facility with its open views.
This accommodation is a 30-year-old house that has been renovated, and there may be some scratches and dirt due to age. We ask that those who are overly sensitive refrain from using the facility. Please be assured that we pay close attention to cleanliness.
【Things We Would Like You to Reply To / Take Action On】
Regarding your purpose of use: What kind of group will you be (e.g., couple, family, friends, colleagues / male-to-female ratio, age group, children's ages / travel, international travel, workation, work, celebration)?
Request for pre-check-in: Please complete the guest form and pre-check-in by the day before your check-in date. Entry information will only be sent the day before to those who have completed pre-check-in. *Minors unaccompanied by adults cannot stay. A consent form from a guardian is required.
【Things We Would Like You to Confirm】
House Manual Information: https://roopt.jp/stay/hayama-nagae/houserule/
Please confirm it in advance. It contains prohibited actions and important notes, so please share it with everyone who will be using the facility.
Regarding noise to neighbors: As the property is located in a quiet residential area, please be considerate of the surrounding environment. Use for parties is prohibited. ★Outdoor dining and loud conversations, as well as loud music and shouting indoors, are prohibited between 8 PM and 7 AM. If a report is made by a neighbor, an additional 30,000 yen will be charged as a handling fee.
Regarding the number of guests: Entry by anyone other than registered guests is prohibited. If a violation of the number of guests is confirmed, immediate eviction will occur, no refund of accommodation fees will be given, and a penalty of 30,000 yen will be charged.
Regarding linens and amenities for consecutive nights: There will be no linen change or cleaning during consecutive nights. A vacuum cleaner is provided. If additional items are needed, please contact us in advance.
Regarding parking: One parking space is available. For additional vehicles, please use nearby parking lots.
【Finally】 If the accommodation does not meet your expectations, please cancel (cancellation fees may apply depending on the date). If you have any requests, please feel free to contact us. Thank you.
7 Days Before Check-in
Your check-in date is approaching. We would like to provide you with information again.
【Things We Would Like You to Reply To / Take Action On】
Request for pre-check-in (*If you have already completed it, please check the message from the day before): Please complete pre-check-in by the day before check-in.
【Things We Would Like You to Confirm】
House Manual Information: https://roopt.jp/stay/hayama-nagae/houserule/
Please confirm and share again.
Day Before Check-in
It's the day before check-in. We look forward to your arrival tomorrow.
【Check-in / Check-out】
- Check-in Time: 3:00 PM - 8:00 PM
- Check-out Time: 10:00 AM
*Cleaning staff will enter from 10:00 AM, so please vacate by 10:00 AM.
【Access and Entry Method】 https://roopt.jp/stay/hayama-nagae/access/
Enter the PIN on the keypad next to the entrance, then press the "Check" button on the bottom right to unlock. *It is not an automatic lock. When locking, please press the key button on the keypad.
PIN: *Will be sent individually on the day
【Things We Would Like You to Confirm】
House Manual Information: https://roopt.jp/stay/hayama-nagae/houserule/
Regarding noise to neighbors: Loud voices and music outdoors are prohibited between 8 PM and 7 AM.
If you have any questions, please call 050-1808-6065. Please relax and enjoy your stay.
Day Before Check-out (Evening)
Thank you very much for staying at Roopt Hayama Nagara. How was your stay?
Tomorrow is your check-out day. Please make sure you don't leave anything behind.
Check-out Method:
- Please gather towels in the basket
- Please return facilities to their original state as much as possible
- Please turn off lights and air conditioning before leaving
- Please make sure to lock up before leaving
- Please vacate by 10:00 AM
Please enjoy the rest of your stay.
Check-out Day (Noon)
Thank you again for staying at Roopt Hayama Nagara. How was your stay?
Please feel free to let us know if you have any complaints or suggestions.
If you were satisfied, we would be grateful if you could share your feedback as a review.
We sincerely look forward to your next visit. Roopt Hayama Nagara