Information upon booking confirmation
Thank you for your reservation. We will proceed with preparations to ensure you have a wonderful stay.
[Important Notes Regarding This Accommodation]
Access and Stairs from Parking: Access to the facility from the parking lot is via stairs (approximately 80 steps). Enjoy a moment away from everyday life in Hayama at our spacious facility.
This accommodation is a renovated 30-year-old house, and therefore has some wear and tear due to its age. We ask that those who are particularly sensitive to such things refrain from staying here. However, please be assured that we take the utmost care to maintain cleanliness.
[Things we would like you to reply to or address]
Regarding the purpose of use: What kind of group will this be (couples, spouses, families, friends, colleagues / gender ratio, age group, children's ages, etc. / travel, international travel, workation, work, celebration)?
Advance Check-in Request: Please complete the guest form and check in by the day before your scheduled check-in date. Only guests who have checked in in advance will receive room information the day before their arrival. *Minors cannot stay with an adult. Parental consent is required.
[Things to confirm]
House Manual Information: https://roopt.jp/stay/hayama-nagae/houserule/
Please check the following beforehand. We have listed prohibited actions and precautions, so please share this information with all users.
Regarding noise for neighbors: As the property is located in a quiet residential area, please be considerate of the surrounding environment. Party use is prohibited. ★Please refrain from eating outdoors or having loud conversations between 8 PM and 7 AM, and from playing loud music or shouting indoors. If a neighbor reports any of these issues, a separate fee of 30,000 yen will be charged.
Regarding the number of guests: Entry is restricted to those who are not scheduled to stay overnight. If a violation of the guest count limit is confirmed, you will be immediately asked to leave, your accommodation fee will not be refunded, and you will be required to pay a penalty of 30,000 yen.
Regarding linen and amenities for consecutive nights: Linen changes and cleaning are not provided during consecutive nights. A vacuum cleaner is available. Please contact us in advance if you require additional items.
Regarding parking: There is one parking space available. Please use nearby parking facilities if you require more than one vehicle.
[Finally] If this does not meet your expectations, please cancel (a cancellation fee may apply depending on the date). If you have any requests, please feel free to contact us. Thank you very much.
7 days before check-in
Your check-in date is approaching. We would like to inform you again.
[Things we would like you to reply to or address]
Request for advance check-in (※If you have already checked in, please check the message from the day before): Please check in in advance by the day before your scheduled check-in.
[Things to confirm]
House Manual Information: https://roopt.jp/stay/hayama-nagae/houserule/
Please review and share this information again.
The day before check-in
It's the day before check-in. We look forward to welcoming you tomorrow.
[Check-in/Check-out]
- Check-in time: 15:00 - 20:00
- Check-out time: 10:00
*Cleaning staff will enter the room at 10:00 AM, so please vacate the premises by 10:00 AM.
[Access and Entry Method] https://roopt.jp/stay/hayama-nagae/access/
Enter your PIN on the keypad next to the entrance, and then press the "Check" button in the lower right corner to unlock. *This is not an automatic lock. To lock, press the key button on the keypad.
PIN: *We will send it to you individually on the day.
[Things to confirm]
House Manual Information: https://roopt.jp/stay/hayama-nagae/houserule/
Regarding noise disturbances to neighbors: Please refrain from making loud noises or playing music outdoors between 8 PM and 7 AM.
If you have any questions, please call 050-1808-6065. Please make yourself at home.
The night before check-out
Thank you very much for staying at Roopt Hayama Nagara. How was your stay?
Tomorrow is check-out day. Please make sure you don't forget anything.
Checkout method:
- Please put the towels together in the basket.
- Please return the equipment to its original state as much as possible.
- Please turn off the lights and air conditioner before leaving.
- Please be sure to lock the door before leaving.
- Please leave by 10:00.
Enjoy the rest of your stay.
Check-out day (noon)
Thank you again for choosing Roopt Hayama Nagara for your stay. How was your stay?
Please feel free to let us know if you have any complaints or suggestions.
If you are satisfied, we would be delighted if you could share your thoughts in the form of a review.
We sincerely look forward to your next visit. Roopt Hayama Nagara