Reservations / Pricing
Q. Is the entire building rented out?
A. Yes, it is a whole-house rental (detached house, approx. 104㎡). There are no spaces shared with other guests. The host does not reside on-site, and check-in is self-service via smart lock.
Q. What is the capacity? Can more than the capacity stay?
A. The maximum capacity is 8 people. For safety and consideration of neighbors, the capacity must be strictly observed, and we do not permit entry exceeding the number of people in your reservation or visits by non-staying guests. For groups of 9 or more, we may be able to suggest combining with affiliated properties (such as Roopt Hayama Isshiki or Roopt Okuhayama Kikoba) located about 10 minutes away by car, so please inquire.
Q. Is there an additional charge for extra people?
A. There is no additional charge for extra people (up to 8 people). Please check the pricing displayed on the reservation website.
Q. Can I stay with children?
A. Yes, many families with children use our facility. However, there are safety requests, such as approximately 80 outdoor steps from the parking lot to the entrance, around the property fence, and no entry to the loft. If you have any questions, such as how to count infants in the capacity, please inquire before making a reservation.
Q. Can I cancel, change dates, or change the number of people?
A. This will follow the regulations and procedures of the reservation website (Airbnb, Booking.com, etc.) through which you made your booking. Cancellations made at short notice may incur a cancellation fee. Please consult us via message first.
Q. What are the payment methods and receipts?
A. For reservations made via a booking site, payment and receipt issuance will generally be handled on that site. Please let us know if you require a receipt.
Q. Can I stay for a long term?
A. If you wish to stay for a long term, please inquire with your desired dates. Please note that linen changes and cleaning are generally not provided during consecutive nights.
Check-in / Check-out
Q. What are the check-in and check-out times?
A. Check-in is from 15:00 to 20:00, and check-out is at 10:00. If you anticipate arriving after 20:00, please notify us in advance via message. When arriving at night, please be quiet out of consideration for the neighbors.
Q. Can I check in early?
A. Due to cleaning arrangements, early check-in is generally not possible. It may be possible depending on the previous day's occupancy and cleaning schedule, so please inquire as early as possible if you wish to do so.
Q. Can I check out late?
A. This may be possible depending on the next day's reservation status. Please consult us via message.
Q. Is pre-check-in and guest roster entry required?
A. Yes, it is required. Based on the Private Lodging Business Act, all guests staying must register their information in advance. We ask that all guests complete the form provided and that the booker present a photo ID (passport for international guests). Please follow the instructions sent after your reservation.
Q. How do I enter the room?
A. It's a smart lock (keypad entry with a PIN). The PIN, directions, and Wi-Fi information will be provided together after pre-check-in is completed and before the check-in day. If you have trouble unlocking the door, please call the facility contact number provided.
Rooms / Facilities
Q. What is the bedding configuration?
A. There are 5 beds and 3 sets of Japanese futons, accommodating up to 8 people. You can sleep in multiple bedrooms (Western-style and Japanese-style rooms) on the 1st and 2nd floors. Please bring your own pajamas as they are not provided.
Q. What amenities are available?
A. We provide towels (for up to 3 nights), shampoo, conditioner, body soap, and a hairdryer. Toothbrushes and cosmetics are not provided, so please bring your own.
Q. Is there a kitchen and washing machine?
A. The kitchen is equipped with a 3-burner stove, refrigerator, microwave, cooking utensils/dishes, and a De'Longhi coffee maker, allowing you to cook your own meals (please bring your own seasonings). There is also a washing machine. Air conditioning and a TV are fully equipped.
Q. Is Wi-Fi available?
A. Yes, it is available free of charge. Connection information will be provided with the entry instructions at check-in.
Access / Parking
Q. How do I get there by public transport?
A. Take a bus from JR Zushi Station or Keikyu Zushi-Hayama Station, get off at the "Nagara Intersection" bus stop, and it's about a 10-minute walk (walking directly from the station is a long distance, so we recommend taking a bus or taxi). For more details, please see theAccess Page.
Q. What should I be aware of on the way to the building? (Regarding stairs)
A. As the property is built on a hill, you will need to climb approximately80 outdoor stepsfrom the parking lot to the entrance. This staircase is the only route, and there is no elevator or vehicle access directly to the entrance. Please be aware of this in advance if you have difficulty walking, are elderly, or have large luggage. If you have any concerns, please inquire before making a reservation.
Q. Is there parking available?
A. We provide one free parking space (we have experience parking up to a standard minivan class). For a second car or more, please use nearby coin-operated parking lots (such as Toyo Carmax Hayama-machi Nagara or Sakura Parking Hayama). There are approximately 80 steps from the parking lot to the entrance.
Q. How far is it to the beach?
A. It's about a 10-minute drive to Hayama Isshiki Beach. The property is located on a hill on the mountain side, offering a chance to enjoy "mountain Hayama" with the trailhead of the Miura Alps within walking distance.
Rules During Your Stay
Q. Is smoking allowed?
A. The entire property is non-smoking. Please refrain from smoking outdoors, including in the garden and around the building.
Q. Can I have a BBQ or fireworks?
A. We apologize, but due to its location in a quiet residential area, both BBQs and fireworks are not permitted.
Q. What should I be careful about regarding how to spend the evening?
A. As it is a residential area with close neighbors, please keep quiet from 8 PM to 7 AM. Use for parties or events, and entry by more people than stated in the reservation, are not permitted. If rules are violated, a handling fee and penalty may be charged. For details, please check theHouse Rules.
Q. Are pets allowed?
A. We apologize, but pets are generally not allowed.
Q. Can I bring a carry-on suitcase?
A. Yes. However, to protect the floor, please do not roll the casters indoors; please lift and carry your luggage.
Options / Local Information
Q. Can I use a sauna or catering service?
A. We may be able to arrange a tent sauna experience at Hayama Isshiki Beach or catering. For details on content, prices, and reservation methods, please see theExperiences / Options page.
Q. Are there any shopping places nearby?
A. There are convenience stores (Lawson), supermarkets, and drugstores within walking distance. Popular Hayama shops "Genbei Shoten" and "MARLOWE" are also within walking distance.
Other
Q. I left something behind.
A. Please contact us with the property name and date of your stay viaContact Us. We will return it to you by cash-on-delivery mail or similar.
Q. Is it operated legally?
A. Each Roopt facility is operated in compliance with the Private Lodging Business Act and other relevant laws and regulations, with proper notifications and permits. Please use with peace of mind.