Reservations / Rates
Q. Is the entire building reserved for private use?
A. Yes, you can rent the entire newly built 3-story villa (limited to one group per day). There are no spaces shared with other guests.
Q. What are the capacity and additional charges?
A. Up to 6 guests can stay (optimal number is 4 guests). We cannot accommodate more than the stated capacity. Additional charges may apply depending on the number of guests, so please check the rates displayed on each booking site. For changes in the number of guests after booking, please contact us via message.
Q. Can I stay with children?
A. As it is a 3-story building with many stairs and an open-plan design, for safety reasons, we generally request that children be elementary school age or older. If you wish to stay with infants or toddlers, please inquire before booking. Please note that baby cribs are not available.
Q. Can I cancel, change dates, or change the number of guests?
A. This will follow the regulations and procedures of the booking site you used (Airbnb, Booking.com, etc.). Cancellations made at short notice may incur a cancellation fee. Please contact us via message first.
Q. What are the payment methods and how do I get a receipt?
A. For bookings made through booking sites, payment and receipt issuance will generally be handled on that site. Please let us know if you require a receipt or invoice.
Q. Can it be used for corporate purposes, filming, or long-term stays?
A. We accept corporate use, such as for development camps, workations, or stays combined with meetings (please consult us regarding invoice and receipt issuance). Use for filming may be accepted depending on the content. For mid- to long-term stays, please include your project details and desired dates when youcontact us.
Check-in / Check-out
Q. What are the check-in and check-out times?
A. Check-in is from 15:00 to 22:00, and check-out is at 11:00. It is self-check-in (smart lock).
Q. Can I check in early?
A. Due to cleaning schedules, we generally cannot accommodate early check-ins. Depending on the previous day's occupancy and cleaning status, it may be possible, so please inquire as early as possible if you wish to do so. Please note that we generally cannot store luggage before check-in or after check-out.
Q. Can I check out late?
A. This may be possible depending on the next day's booking status. Please consult us via message.
Q. Is pre-check-in and guest roster entry required?
A. Yes, it is required. Based on the Private Lodging Business Act, all guests staying must register their information in advance. Please complete the form we provide by the day before check-in.
Q. How do I enter the room?
A. It is a smart lock (keypad type). The PIN will be provided after pre-check-in is completed and before check-in. If you have trouble unlocking the door, please call the facility contact number provided (we will support you remotely).
Rooms / Facilities
Q. What is the bedding configuration?
A. There are 2 single beds in the 2nd-floor bedroom, 3 futons in the 2nd-floor Japanese-style room, and a daybed (double size) in the 3rd-floor living room, accommodating up to 6 guests. Linens will be provided for the number of guests booked. Baby cribs are not available.
Q. What amenities are provided?
A. We provide towels, toothbrushes, shampoo, conditioner, body soap, hand soap, a hairdryer, and pajamas. Welcome coffee and tea are also available.
Q. Are there a kitchen, bath, and washing machine?
A. It is a fully equipped kitchen with a 3-burner induction cooktop, dishwasher, refrigerator/freezer, microwave, electric kettle, coffee maker, rice cooker, toaster, and a full set of cooking utensils/dishes. Basic seasonings are also provided. There is also a washing machine and dryer. The bathroom on the 1st floor has a bathtub, and there is an outdoor shower convenient for after the beach. All rooms are equipped with air conditioning for heating and cooling.
Q. Is Wi-Fi available?
A. Yes, it is fully equipped. Connection information will be provided in the entry guide at check-in.
Q. Can I use the rooftop?
A. Yes, you can use it freely during your stay. From the rooftop, you can enjoy panoramic views of Hayama's sea and Mt. Fuji. Please be careful on windy days. For safety reasons, BBQ and the use of fire are not permitted on the rooftop.
Access / Parking
Q. How do I get there by public transport?
A. From JR "Zushi Station" or Keikyu "Zushi·Hayama Station," take a bus bound for "Kaigan-mawari (Hayama area)" and get off at the "Morito Shrine" bus stop. It's a 1-2 minute walk from there (approx. 15 minutes by bus from Zushi Station, approx. 10 minutes by taxi). Morito Beach is about a 3-minute walk away. For more details, please see theAccess page.
Q. Is there parking? Can large cars park there?
A. You can park up to 2 cars for free in front of the property. However, the road in front of the property is narrow, about 2m wide, so it may be difficult for wide vehicles to enter and park. If you are concerned or are coming with 3 or more cars, please use nearby coin parking lots (Mitsui no Repark Morito Kaigan Dai 5, Navipark Hayama Horiuchi Dai 3) which are a 2-3 minute walk away. Please note that during summer (July-August), nearby coin parking lots tend to fill up from the morning.
Rules During Stay
Q. Is smoking allowed?
A. Smoking is strictly prohibited indoors. Please smoke only on the 1st-floor porch (please refrain from smoking in the parking area). If smoking is confirmed indoors, a special cleaning fee will be charged.
Q. Can I have a BBQ?
A. You can use our charcoal BBQ kit (1 unit for 3,000 yen, tax included) as a paid option. It comes with charcoal and a grill net; please bring your own ingredients and seasonings. BBQ is limited to the outdoor private terrace, and not allowed on the rooftop. For safety reasons, bringing your own charcoal or grill is not permitted. We do not recommend use during rainy weather. Please book by the day before if you wish to use it.
Q. What should I be careful about at night?
A. As the property is located in a quiet residential area, please keep noise to a minimum at night. Use for parties or events, and entry by more than the booked number of guests, are prohibited. Entry by non-guests is also generally not permitted (please consult us in advance if there are special circumstances). For requests during your stay, such as waste separation, please check theHouse Rules.
Q. Are pets allowed?
A. We apologize, but pets are not allowed.
Options / Local Information
Q. Can I use catering services?
A. Yes, we may be able to arrange catering (delivery service) (please consult us at least 3 days in advance). For details and prices, please see theExperiences / Options page.
Q. Are there any shopping places or attractions nearby?
A. There is a drugstore (also sells groceries) about a 5-minute walk away, a supermarket "Keikyu Store Motomachi Union Hayama Branch" about a 10-minute walk away, and a convenience store about an 8-minute walk away. In addition to Morito Beach (3-minute walk) and Morito Shrine, Hayama Marina (12-minute walk) and Hayama Imperial Villa (15-minute walk) are also within walking distance, offering typical Hayama attractions.
Other
Q. I left something behind.
A. Please contact us with the property name and date of your stay via theContact Uspage. We will send it back to you by cash-on-delivery mail or similar.
Q. Is it operated legally?
A. Each Roopt facility is operated after notification and permission based on relevant laws and regulations such as the Private Lodging Business Act. Please use with peace of mind.