Reservations & Fees
Q. Is the entire building rented out?
A. Yes, it is a whole-house rental villa (maximum 6 guests). There are no spaces shared with other guests.
Q. What are the capacity and additional charges?
A. Up to 6 guests can stay. For 3 or more guests, an additional charge of 5,000 yen per person per night applies. For changes in the number of guests after booking, please consult us via message, and we will assist you through the change request function on the booking site you used.
Q. Can I stay with children?
A. Due to safety considerations (e.g., open-tread stairs, open-plan spaces), we generally request that children be elementary school age or older. If you wish to stay with infants or toddlers, we may be able to discuss individual arrangements, such as staying only on the first floor. Please inquire before booking.
Q. Can I cancel, change dates, or change the number of guests?
A. This will follow the regulations and procedures of the booking site you used (e.g., Airbnb, Booking.com). Cancellations made at short notice may incur a cancellation fee. Please consult us via message first.
Q. What are the payment methods and how do I get a receipt?
A. For bookings made via a booking site, payment and receipt issuance will generally be handled on that site. Please let us know if you require a receipt.
Q. Can I stay for an extended period?
A. If you wish to stay for an extended period, please contact us with your desired dates.
Check-in/Check-out
Q. What are the check-in and check-out times?
A. Check-in is from 15:00 to 22:00, and check-out is at 11:00.
Q. Can I check in early?
A. Due to cleaning schedules, we generally cannot accommodate early check-ins. Depending on the previous day's occupancy and cleaning status, it may be possible, so please inquire as early as possible if you wish to do so.
Q. Can I check out late?
A. This may be possible depending on the next day's booking status. Please consult us via message.
Q. Is pre-check-in and guest roster entry required?
A. Yes, it is. Based on the Private Lodging Business Act, all guests staying are required to register their information in advance. Please complete the form we provide by the day before check-in.
Q. How do I enter the room?
A. It's a smart lock (keypad type). The PIN will be provided after pre-check-in is completed and before check-in. If you have trouble unlocking it, please call the facility contact number provided.
Rooms & Facilities
Q. What is the bedding configuration?
A. There is 1 double bed, 2 single beds, and 3 futon sets, accommodating up to 6 guests. The futons can also be laid out in the Japanese-style room (raised tatami area) on the first floor. A baby crib is not available (Japanese futons will be provided instead). Linens will be prepared for the number of guests booked.
Q. What amenities are provided?
A. We provide towels, toothbrushes, shampoo, conditioner, body soap, hairdryer, pajamas, and coffee/tea.
Q. Is there a kitchen and washing machine?
A. It is equipped with an IH kitchen, refrigerator/freezer, microwave, rice cooker, oven toaster, cooking utensils, and tableware. A washing machine and dryer are also available (detergent provided).
Q. Is Wi-Fi available?
A. Yes, it is fully equipped. Connection information will be provided in the entry guide at check-in.
Q. What about heating and air conditioning?
A. It is a highly insulated and airtight building with whole-house air conditioning. Please check the check-in guide and house rules for how to use it.
Access & Parking
Q. How do I get there by public transport?
A. From JR/Keikyu "Zushi-Hayama Station," take a bus and get off at the "Hayama-Odori" bus stop, then it's about a 3-minute walk. For more details, please see theAccess page.
Q. How far is it to the beach?
A. It's about a 10-minute walk to Isshiki Beach.
Q. Is parking available?
A. Free parking for up to 2 cars is available on the premises (no height restrictions; minivans and Hiace-class vehicles have been parked successfully). If you are coming with 3 or more cars, we will guide you to nearby coin parking lots 1-2 minutes away on foot.
Rules During Your Stay
Q. Is smoking allowed?
A. Smoking is strictly prohibited indoors. Smoking is permitted only on the outdoor deck (ashtrays are provided).
Q. Can I have a BBQ?
A. We apologize, but BBQs are not permitted on the premises.
Q. What should I be mindful of during the night?
A. As the property is located in a quiet residential area, please keep noise to a minimum at night (the piano cannot be used after 8 PM). Use for parties or events, and entry by more guests than booked, are not permitted.
Q. Are pets allowed?
A. We apologize, but pets are not allowed.
Options & Local Information
Q. Can I use a sauna or catering service?
A. We may be able to arrange a tent sauna experience at Isshiki Beach or catering services. Please inquire about details, prices, and availability.Please also see the Experiences & Options page.
Q. Are there any shopping places nearby?
A. There is a supermarket (Keikyu Store) about a 3-minute walk away, and a convenience store about a 5-minute walk away. For breakfast, we also recommend Hayama's popular bakery "BREADOLL".
Other
Q. I left something behind.
A. Please contact us with the property name and date of your stay via theContact Uspage. We will return it to you by mail, cash on delivery, etc.
Q. Is it operated legally?
A. Each Roopt facility is operated after notification and permission based on relevant laws and regulations, such as the Private Lodging Business Act. Please use with peace of mind.