Reservations / Fees
Q. Is the building rented out exclusively?
A. Yes, it is a whole-house rental villa (maximum 6 people). There are no shared spaces with other guests.
Q. What is the capacity and additional charges?
A. Up to 6 people can stay. For groups of 3 or more, an additional charge of 5,000 yen per person per night applies. For changes in the number of guests after booking, please contact us via message to arrange a change request through the booking site you used.
Q. Can I stay with children?
A. Due to safety considerations (e.g., open-tread stairs, open-plan design), we generally ask that children be elementary school age or older. Non-walking infants are welcome, but walking preschoolers cannot be accommodated for safety reasons.
Q. Can I cancel, change dates, or change the number of guests?
A. This will follow the regulations and procedures of the booking site you used (e.g., Airbnb, Booking.com). Cancellations made at short notice may incur cancellation fees. Please contact us via message first.
Q. What are the payment methods and receipts?
A. For reservations made through booking sites, payment and receipt issuance will generally be handled on that site. Please let us know if you require a receipt.
Q. Can I stay for a long period?
A. If you wish to stay for a long period, please contact us with your desired dates.
Check-in / Check-out
Q. What are the check-in and check-out times?
A. Check-in is from 15:00 to 22:00, and check-out is at 11:00.
Q. Is early check-in possible?
A. Due to cleaning schedules, this is generally not possible. It may be possible depending on the previous day's occupancy and cleaning status, so please inquire early if you wish to do so.
Q. Is late check-out possible?
A. This may be possible depending on the next day's reservation status. Please contact us via message.
Q. Is pre-check-in and guest roster entry required?
A. Yes, it is required. Based on the Residential Accommodation Business Act, all guests staying are required to register their information in advance. Please complete the form provided by the day before check-in.
Q. How do I enter the room?
A. It is a smart lock (keypad type). The PIN will be provided after pre-check-in is completed and before check-in. If you have trouble unlocking the door, please call the facility contact number provided.
Room / Facilities
Q. What is the bedding configuration?
A. There is 1 double bed, 2 single beds, and 3 futon sets, accommodating up to 6 people. The futons can be laid out in the Japanese-style room (raised platform) on the first floor. Baby cribs are not available (Japanese futons will be provided instead). Linens will be provided for the number of guests booked.
Q. What amenities are provided?
A. We provide towels, toothbrushes, shampoo, conditioner, body soap, hairdryer, pajamas, and coffee/tea.
Q. Is there a kitchen and washing machine?
A. We have an induction cooktop, refrigerator/freezer, microwave, rice cooker, oven toaster, cooking utensils/dishes, and a set of seasonings. There is also a washing machine and dryer (with detergent). Refrigerator water is free.
Q. Is Wi-Fi available?
A. Yes, it is fully equipped. Connection information will be provided in the entry guide at check-in.
Q. What about heating and air conditioning?
A. The building is highly insulated and airtight, with whole-house air conditioning. Please refer to the check-in guide and house rules for usage instructions.
Access / Parking
Q. How do I get there by public transport?
A. From JR/Keikyu "Zushi-Hayama Station," take a bus to "Hayama-Odo" bus stop, then it's about a 3-minute walk. Please see theAccess page for details.
Q. How far is it to the beach?
A. Isshiki Beach is about a 10-minute walk.
Q. Is parking available?
A. Up to 2 cars can be parked for free on the premises (no height restrictions, minivans and Hiace-class vehicles have been parked successfully). If you are arriving with 3 or more cars, we will guide you to nearby coin parking lots 1-2 minutes away on foot.
Rules during your stay
Q. Is smoking allowed?
A. Smoking is strictly prohibited indoors. Smoking is permitted only on the outdoor deck (ashtrays are provided).
Q. Can I have a BBQ?
A. We apologize, but BBQs are not permitted on the premises.
Q. What should I be aware of regarding nighttime activities?
A. As the property is located in a quiet residential area, please keep noise to a minimum at night (the piano cannot be used after 8 PM). Use for parties or events, or entry by more guests than reserved, is not permitted.
Q. Are pets allowed?
A. We apologize, but pets are not allowed.
Options / Local Information
Q. Can I use the sauna or catering services?
A. You can enjoy a tent sauna experience at Isshiki Beach and meal plans from GOOD STOCK. Meals are for takeout from the store and are not delivered to the property. Please see theExperiences / Options page for details on content, prices, and availability.
Q. Are there any shopping places nearby?
A. There is a supermarket (Keikyu Store) about a 3-minute walk away, and a convenience store about a 5-minute walk away. For breakfast, popular Hayama bakeries like "Bledore" are also recommended.
Other
Q. Can the property be used for filming or interviews?
A. Please consult us in advance. As it is a private residence, we may not be able to accommodate requests depending on the content of the shoot, scope of filming, number of people, time of day, vehicles, broadcast/publication destination, and impact on neighbors.
Q. I left something behind.
A. Please contact us with the name of the property and date of your stay viaContact Us page. We will send it back to you by cash on delivery, etc.
Q. Is it operated legally?
A. Each Roopt facility is operated with notification/permission based on the Residential Accommodation Business Act and other related laws. Please use with peace of mind.