Reservations & Fees
Q. Is the entire building rented out?
A. Yes, it is a whole-house rental villa (maximum 6 people). There are no shared spaces with other guests.
Q. What are the occupancy limits and additional charges?
A. Up to 6 people can stay. For groups of 3 or more, an additional charge of 5,000 yen per person per night applies. If you need to change the number of guests after booking, please contact us via message to request a change through the booking site you used.
Q. Can I stay with children?
A. Due to safety considerations (e.g., open-tread stairs, open-plan design), we generally request that guests with children be elementary school age or older. If you wish to stay with infants or toddlers, please inquire before booking, as we may be able to arrange a stay confined to the first floor.
Q. Can I cancel, change dates, or change the number of guests?
A. This will follow the rules and procedures of the booking site you used (e.g., Airbnb, Booking.com). Cancellations made at short notice may incur a cancellation fee. Please contact us via message first.
Q. What are the payment methods and how do I get a receipt?
A. For reservations made through a booking site, payment and receipt issuance will generally be handled on that site. Please let us know if you require a receipt.
Q. Can I stay for a long term?
A. If you wish to stay for a long term, please contact us with your desired dates.
Check-in/Check-out
Q. What are the check-in and check-out times?
A. Check-in is from 15:00 to 22:00, and check-out is at 11:00.
Q. Can I check in early?
A. Due to cleaning schedules, early check-in is generally not possible. It may be possible depending on the previous day's occupancy and cleaning status, so please inquire as early as possible if you wish to do so.
Q. Can I check out late?
A. This may be possible depending on the next day's booking status. Please contact us via message.
Q. Is pre-check-in and guest roster entry required?
A. Yes, it is required. Based on the Private Lodging Business Law, all guests are required to register their information in advance. Please complete the form provided by the day before check-in.
Q. How do I enter the room?
A. It's a smart lock (keypad type). The PIN will be provided after pre-check-in is completed and before check-in. If you have trouble unlocking the door, please call the facility contact number provided.
Room & Facilities
Q. What is the bedding configuration?
A. There is 1 double bed, 2 single beds, and 3 futon sets, accommodating up to 6 people. The futons can be laid out in the Japanese-style room (raised platform) on the first floor. Baby cribs are not available (Japanese futons will be provided instead). Linens will be prepared for the number of guests booked.
Q. What amenities are provided?
A. We provide towels, toothbrushes, shampoo, conditioner, body soap, hairdryer, pajamas, and coffee/tea.
Q. Is there a kitchen and washing machine?
A. We have an IH kitchen, refrigerator/freezer, microwave, rice cooker, oven toaster, and cooking utensils/tableware. There is also a washing machine and dryer (detergent provided).
Q. Is Wi-Fi available?
A. Yes, it is fully equipped. Connection information will be provided in the entry guide at check-in.
Q. What about heating and air conditioning?
A. It is a highly insulated and airtight building with whole-house air conditioning. Please refer to the check-in guide and house rules for instructions on how to use it.
Access & Parking
Q. How do I get there by public transport?
A. From JR/Keikyu "Zushi-Hayama Station," take a bus and get off at "Hayama-Odo" bus stop, then it's about a 3-minute walk. For more details, please see theAccess Page.
Q. How far is it to the beach?
A. It's about a 10-minute walk to Isshiki Beach.
Q. Is there parking available?
A. Free parking for up to 2 cars is available on the premises (no height restrictions, minivans and Hiace-class vehicles have been parked successfully). If you are arriving with 3 or more cars, we will direct you to nearby coin-operated parking lots within a 1-2 minute walk.
Rules During Stay
Q. Is smoking allowed?
A. Smoking is strictly prohibited indoors. Smoking is permitted only on the outdoor deck (ashtrays are provided).
Q. Can I have a BBQ?
A. We apologize, but BBQs are not permitted on the premises.
Q. What should I be aware of regarding nighttime activities?
A. As the property is located in a quiet residential area, please keep noise to a minimum at night (the piano cannot be used after 8 PM). Use for parties or events, and entry by more guests than the reservation allows, are prohibited.
Q. Are pets allowed?
A. We apologize, but pets are not allowed.
Options & Local Information
Q. Can I use a sauna or catering service?
A. We may be able to arrange a tent sauna experience at Isshiki Beach or catering services. Please inquire about details, prices, and availability.Experiences & Options Pagefor more information.
Q. Are there any places to shop nearby?
A. There is a supermarket (Keikyu Store) about a 3-minute walk away, and a convenience store about a 5-minute walk away. For breakfast, we also recommend Hayama's popular bakery "BREAD'OR".
Other
Q. I left something behind.
A. Please contact us with the name of the property and the dates of your stay viaContact Us. We will send it back to you by cash-on-delivery mail.
Q. Is it operated legally?
A. Each Roopt facility is registered and operated in accordance with relevant laws and regulations, such as the Private Lodging Business Law. Please use our services with peace of mind.