Reservations & Fees
Q. Is the entire building rented out?
A. Yes, it is a whole-house rental villa (up to 6 guests). There are no shared spaces with other guests.
Q. What are the capacity and additional charges?
A. Up to 6 guests can stay. For 3 or more guests, an additional charge of 5,000 yen per person per night applies. For changes in the number of guests after booking, please contact us via message to arrange a change request through the booking site you used.
Q. Can I stay with children?
A. Due to safety considerations (e.g., open-tread stairs, open-plan spaces), we generally request that guests with children be elementary school age or older. If you wish to stay with infants or toddlers, we may be able to discuss individual arrangements, such as staying only on the first floor. Please inquire before booking.
Q. Can I cancel, change dates, or change the number of guests?
A. This will follow the rules and procedures of the booking site you used (e.g., Airbnb, Booking.com). Cancellations made at short notice may incur a cancellation fee. Please contact us via message first.
Q. What are the payment methods and receipts?
A. For bookings made through a booking site, payment and receipt issuance will generally be handled on that site. Please let us know if you require a receipt.
Q. Can I stay for a long period?
A. If you wish to stay for a long period, please contact us with your desired dates.
Check-in & Check-out
Q. What are the check-in and check-out times?
A. Check-in is from 15:00 to 22:00, and check-out is at 11:00.
Q. Can I check in early?
A. Due to cleaning schedules, we generally cannot accommodate early check-ins. Depending on the previous day's occupancy and cleaning status, it may be possible, so please inquire as early as possible if you wish to do so.
Q. Can I check out late?
A. This may be possible depending on the next day's booking situation. Please contact us via message.
Q. Is pre-check-in and guest roster entry required?
A. Yes, it is required. Based on the Private Lodging Business Act, all guests staying must register their information in advance. Please complete the form provided by the day before check-in.
Q. How do I enter the room?
A. It's a smart lock (keypad type). The PIN will be provided after pre-check-in is completed and before check-in. If you have trouble unlocking the door, please call the facility contact number provided.
Room & Facilities
Q. What is the bedding configuration?
A. There is 1 double bed, 2 single beds, and 3 futon sets, accommodating up to 6 guests. The futons can be laid out in the Japanese-style room (raised tatami area) on the first floor. Baby cribs are not available (Japanese futons will be provided instead). Linens are provided for the number of guests booked.
Q. What amenities are provided?
A. We provide towels, toothbrushes, shampoo, conditioner, body soap, hairdryer, pajamas, and coffee/tea.
Q. Is there a kitchen and washing machine?
A. We have an IH kitchen, refrigerator/freezer, microwave, rice cooker, oven toaster, and cooking utensils/dishes. There is also a washing machine and dryer (detergent included).
Q. Is Wi-Fi available?
A. Yes, it is fully equipped. Connection information will be provided in the entry guide at check-in.
Q. What about heating and cooling?
A. The building is highly insulated and airtight, with a whole-house air conditioning system. Please refer to the check-in guide and house rules for usage instructions.
Access & Parking
Q. How do I get there by public transport?
A. From JR/Keikyu "Zushi-Hayama Station," take a bus and get off at "Hayama-Odo" bus stop, then it's about a 3-minute walk. For details, please see theAccess page.
Q. How far is it to the beach?
A. Isshiki Beach is about a 10-minute walk.
Q. Is there parking available?
A. You can park up to 2 cars for free on the premises (no height restrictions; minivans and Hiace-class vehicles have been parked successfully). If you are coming with 3 or more cars, we will guide you to a nearby coin parking lot 1-2 minutes away on foot.
Rules During Your Stay
Q. Is smoking allowed?
A. Smoking is strictly prohibited indoors. Smoking is permitted only on the outdoor deck (ashtrays are provided).
Q. Can I have a BBQ?
A. We apologize, but BBQs are not permitted on the premises.
Q. What should I be mindful of regarding nighttime activities?
A. As the property is located in a quiet residential area, please keep noise to a minimum at night (the piano cannot be used after 8 PM). Use for parties/events or entry by more guests than reserved is not permitted.
Q. Are pets allowed?
A. We apologize, but pets are not allowed.
Options & Local Information
Q. Can I use a sauna or catering service?
A. We may be able to arrange a tent sauna experience at Isshiki Beach or catering services. Please inquire about details, prices, and availability.Experiences & Options pageas well.
Q. Are there any shopping places nearby?
A. There is a supermarket (Keikyu Store) about a 3-minute walk away and a convenience store about a 5-minute walk away. For breakfast, we also recommend Hayama's popular bakery "Bledore" and others.
Other
Q. I left something behind.
A. Please provide the name of the property and the dates of your stay when youcontact us. We will send it back to you by cash-on-delivery mail or similar.
Q. Is it operated legally?
A. Each Roopt facility is operated with notification and permission based on relevant laws such as the Private Lodging Business Act. Please use with peace of mind.