Reservations / Fees

Q. Is the entire building rented out?

A. Yes, you can rent the entire two-story wooden traditional house. There are no spaces shared with other guests. It is ideal for stays with family or groups of friends.

Q. What are the capacity and additional charges?

A. Up to 9 people can stay. The rate is fixed for up to 4 people, and an additional charge of 5,000 yen per person per night applies for 5 or more people. Stays exceeding the reserved number of guests are not permitted, even if additional charges or bedding are not required. For groups of 10 or more, we may be able to arrange separate accommodations at a sister facility about 3 minutes away by car, so please inquire.

Q. Can I stay with children?

A. Yes, we welcome families. Children aged 1 year and older are counted as one person. Infants will need to co-sleep with an adult, and we do not provide cribs or infant futons (the floor is hardwood). As this is a renovated traditional house, there are steps and steep stairs, so please watch your small children's footing. Please note that all guests, including infants, must be entered in the pre-check-in form.

Q. Can I cancel, change dates, or change the number of guests?

A. This will follow the rules and procedures of the booking site you used (Airbnb, Booking.com, etc.). Cancellations made at short notice may incur a cancellation fee. Please contact us via message first.

Q. What are the payment methods and receipts?

A. For reservations made via booking sites, payment and receipt issuance will generally be handled through that site. Please let us know if you require a receipt. We can also discuss corporate use, such as business trips.

Check-in / Check-out

Q. What are the check-in and check-out times?

A. Check-in is from 17:00 to 21:00, and check-out is at 10:00. As it is self-check-in, if you wish to arrive after 21:00, please contact us in advance via message. Support is unavailable during nighttime hours, so we recommend checking in as early as possible.

Q. Is early check-in or late check-out possible?

A. Early check-in is generally not possible due to cleaning schedules. It may be possible depending on the previous day's occupancy and cleaning status, so please inquire as early as possible if you wish to do so. Late check-out may be possible depending on the next day's reservation status. Please consult us via message.

Q. Is it necessary to complete pre-check-in and the guest register?

A. Yes, it is. Based on relevant laws and regulations, all guests (including infants) must register their information in advance. Foreign nationals are also requested to register their passport numbers. Please complete the form we provide by the day before check-in. Entry information will be provided after pre-check-in is completed.

Q. How do I enter the property?

A. The entrance uses a numeric keypad, so no key exchange is necessary. The PIN will be provided after pre-check-in is completed, so please save it (e.g., by screenshot) before you arrive. Entry information cannot be provided if pre-check-in is not completed, so please be sure to finish it. If you have trouble unlocking the door or other issues, please call the facility contact number provided (we will support you remotely).

Q. Can I leave my luggage before check-in or after check-out?

A. We apologize, but we do not offer luggage storage at the facility. Please consider using coin lockers at Ishinomaki Station or similar.

Rooms / Facilities

Q. What is the bedding configuration?

A. Instead of beds, we provide futons, preparing enough for the number of guests (up to 9 sets). There are two bedrooms, one on the first floor and one on the second floor, allowing families or different genders to sleep separately. The bedrooms do not have internal locks, so please manage your valuables yourself.

Q. Can I use the second floor?

A. The second-floor bedroom is available for use by groups of 6 or more people. Stays of up to 5 people will only use the first floor (the first floor alone offers ample space).

Q. What amenities are provided?

A. We provide towels (one per person), shampoo, conditioner, body soap, hand soap, and a hairdryer. Toothbrushes and pajamas are not provided, so please bring your own. For consecutive nights, towel and linen changes are generally not provided during your stay.

Q. Is there a kitchen and washing machine?

A. We have a full kitchen (refrigerator, microwave, electric kettle, cooking utensils, dishes), so you can enjoy cooking your own meals. There is no rice cooker. We do not provide seasonings or cooking oil, so please bring them if needed. The washing machine is free to use. Laundry detergent, hangers, and a drying pole are provided, but there are no clothespins, so please bring them if needed. If you move the drying pole, please return it to its original position.

Q. Is Wi-Fi available?

A. Yes, free Wi-Fi is available. Connection information will be provided in the entry guide at check-in. Please note that there is no TV.

Q. What about heating and air conditioning?

A. Air conditioners are installed in the first-floor living room, first-floor bedroom, and second-floor bedroom. In winter, as it is a wooden detached house, it can get cold in the mornings and evenings. We recommend bringing warm clothing for your comfort.

Access / Parking

Q. How do I get there?

A. It's about a 7-minute walk from JR Ishinomaki Station, or about 15 minutes by car from the Sanriku Expressway Ishinomaki IC. Located on the hillside of Mt. Haguro, the surrounding area gets dark at night, so we recommend arriving during daylight hours for your first visit. Taxis are scarce, so it's convenient to use vehicles waiting at the rotary upon arrival at the station, and to pre-book by phone for transportation during your stay. For more details, please see theAccess Page.

Q. Is there parking available?

A. There is one free parking space on the premises. If you require a second space, please consult us in advance. Large vehicles like Hiace vans can also be parked if it's a single vehicle. The parking lot is on a slope and faces a busy road, so please be careful when entering and exiting. If you are arriving with 3 or more cars, please use the nearby coin parking (Rio Mall Parking / System Park Ishinomaki City Hall Front) about a 5-minute walk away.

Rules During Your Stay

Q. Is smoking allowed?

A. Smoking is strictly prohibited inside the facility (including electronic cigarettes). If smoking is detected, a special cleaning fee will be charged. Please refer to theHouse Rulesfor details.

Q. Can I have a BBQ or fireworks?

A. We apologize, but due to the surrounding residential area, the use of fire, such as BBQs and fireworks, is prohibited on the premises, including the garden.

Q. What should I be careful about at night?

A. As the property is located in a quiet residential area, please be mindful of noise levels indoors after 10 PM and refrain from talking outdoors. Use for parties or events, and entry by more than the reserved number of guests, are not permitted.

Q. Are pets allowed?

A. We apologize, but pets (all types, including dogs, cats, and birds) are not allowed.

Local Information

Q. Can this be a base for sightseeing on Tashirojima (Cat Island)?

A. Yes, it is conveniently located for Cat Island sightseeing, about a 10-15 minute walk (approx. 1 km) to the ferry terminal for Tashirojima. Please check the ferry schedule in advance, and allow plenty of time if you plan to take a morning ferry.

Q. Are there places nearby for shopping or dining?

A. There is a convenience store (FamilyMart) about a 5-minute walk away, Aeon Ishinomaki Ekimae store about a 7-minute walk away, and "Ishinomaki Genki Ichiba" about an 8-minute walk away. For sightseeing, the Ishinomori Manga Museum is within walking distance, and you can enjoy bathing at "Genki no Yu" about a 10-minute drive away.

Other

Q. I'm worried about earthquakes and tsunamis.

A. This facility is located at a high elevation on the hillside of Mt. Haguro, and the tsunami did not reach it during the Great East Japan Earthquake. Please rest assured that disaster prevention information, such as evacuation sites in case of an emergency, will be provided via message during your stay.

Q. I left something behind.

A. Please contact us with the property name and date of your stay via theContact Uspage. We will return it by mail, cash on delivery, etc.

Q. Is it operated legally?

A. Roopt Ishinomaki Hagurocho operates with a business license (Miyagi (Shiho) Order No. 85) based on the Hotel Business Act. Please use with peace of mind.