Reservations and Rates
Q. Is the building reserved exclusively for me?
A. Yes, you can rent out the entire two-story wooden traditional Japanese house. There are no spaces to share with other guests. It is ideal for stays with family or groups of friends.
Q. What is the capacity and additional charges?
A. We can accommodate up to 9 guests. A flat rate applies for up to 4 guests, and an additional charge of 5,000 yen per person per night applies for 5 or more guests. We cannot accommodate guests exceeding the number of people booked, even if additional charges are paid or extra bedding is not required. For groups of 10 or more, we may be able to arrange for you to stay at our sister facility located about a 3-minute drive away, so please inquire.
Q. Can we stay here with children?
A. Yes, we welcome families. Children aged 1 year and older are counted as one person. Infants will sleep in the same bed as an adult, and we do not provide cribs or baby bedding (the floor is hardwood). As this is a renovated old house, there are steps and steep stairs, so please be careful of your young children's footing. Please note that you must fill out the pre-check-in form for everyone, including infants.
Q. Can I cancel, change the date, or change the number of participants?
A. We will follow the rules and procedures of the booking site you used (Airbnb, Booking.com, etc.). Last-minute cancellations may incur a cancellation fee. Please contact us via message first.
Q. What are the payment methods and receipts?
A. For reservations made through our booking website, payment and receipt issuance will generally be handled through that website. Please let us know if you require a receipt. We also accept inquiries regarding corporate use, such as business trips.
Check-in/Check-out
Q. What are the check-in and check-out times?
A. Check-in is from 17:00 to 21:00, and check-out is at 10:00. Since check-in is self-service, please contact us by message in advance if you wish to arrive after 21:00. We recommend checking in as early as possible, as our support desk is closed at night.
Q. Is early check-in and late check-out possible?
A. Early check-in is generally not possible due to cleaning schedules. However, it may be possible depending on the previous day's occupancy and cleaning schedule, so please inquire as early as possible if you wish to check in early. Late check-out may be possible depending on the following day's booking situation. Please contact us via message to discuss.
Q. Is it necessary to check in in advance and fill out the guest register?
A. Yes, it is required. In accordance with relevant laws and regulations, we require you to register the information of all guests (including infants) in advance. Foreign nationals are also requested to register their passport number. Please fill out the form provided by the day before check-in. Room entry information will be provided after pre-check-in is complete.
Q. How do I enter the room?
A. The entrance uses a number key (keypad), so there is no need to exchange physical keys. The access code will be provided after you complete pre-check-in, so please save it by taking a screenshot or similar before coming. We cannot provide you with room entry information until pre-check-in is complete, so please be sure to complete it. If you have any problems, such as being unable to unlock the door, please call the facility contact number provided (we will provide remote support).
Q. Can you hold my luggage before check-in and after check-out?
A. We apologize, but we do not offer luggage storage services at our facility. Please consider using coin lockers at Ishinomaki Station or other facilities.
Rooms and facilities
Q. What is the composition of the bedding?
A. Instead of beds, we will provide futons, one for each guest (maximum 9 sets). There are two bedrooms, one on the first floor and one on the second floor, allowing families or men and women to sleep separately. There are no locks inside the bedrooms, so please manage your valuables yourself.
Q. Is the second floor available?
A. The bedroom on the second floor is available for groups of 6 or more. For groups of 5 or fewer, only the first floor will be available (you can enjoy a spacious and comfortable stay on the first floor).
Q. What amenities are available?
A. We provide towels (one per person), shampoo, conditioner, body soap, hand soap, and a hairdryer. Toothbrushes and pajamas are not provided, so please bring your own. For consecutive nights, towel and linen changes are generally not provided during your stay.
Q. Is there a kitchen and washing machine?
A. The room is equipped with a full kitchen (refrigerator, microwave, electric kettle, cooking utensils, and tableware), so you can enjoy cooking your own meals. There is no rice cooker. Seasonings and cooking oil are not provided, so please bring them if needed. The washing machine is available for free use.
Q. Is there Wi-Fi?
A. Yes, we have free Wi-Fi. Connection information will be provided in the room instructions upon check-in. Please note that there is no television in the room.
Q. What about heating and cooling?
A. The living room on the first floor, the bedroom on the first floor, and the bedroom on the second floor are equipped with air conditioning. As it is a wooden detached house, it can get cold in the mornings and evenings during the winter. We recommend bringing warm clothing.
Access and Parking
Q. Please tell me how to get there.
A. It's about a 7-minute walk from JR Ishinomaki Station, or about 15 minutes by car from the Ishinomaki Interchange on the Sanriku Expressway. Located on the slopes of Mt. Haguro, the surrounding area becomes dark at night, so we recommend arriving during daylight hours for your first visit. Taxis are scarce, so upon arrival at the station, please use the vehicles waiting in the rotary. For transportation during your stay, it's convenient to make reservations by phone in advance. For more details...Access pagePlease take a look.
Q. Is there a parking lot?
A. There is one free parking space on the premises. If you require a second space, please contact us in advance. Large vehicles such as Hiace vans can also be parked if used by one vehicle. The parking lot is located on a slope and faces a busy road, so please be careful when entering and exiting. If you are arriving with three or more vehicles, please use the nearby coin-operated parking lots (Rio Mall Parking / System Park Ishinomaki City Hall) which are about a 5-minute walk away.
Rules during your stay
Q. Is smoking allowed?
A. Smoking is strictly prohibited throughout the facility (including e-cigarettes). A special cleaning fee will be charged if smoking is detected. For details, please see below.House RulesPlease check.
Q. Are BBQs and fireworks allowed?
A. We apologize, but as the surrounding area is a residential neighborhood, we ask that you refrain from using fire, such as barbecues or fireworks, on the property, including the garden.
Q. What precautions should I take regarding how to spend my time at night?
A. As the venue is located in a quiet residential area, please be considerate of the volume of noise inside the building at night (after 10 PM) and refrain from having conversations outside. We do not allow use for parties or events, or entry exceeding the number of people in your reservation.
Q. Are pets allowed?
A. We are sorry, but we do not allow pets (dogs, cats, birds, etc.) on our premises.
Local Information
Q. Can this be used as a base for sightseeing on Tashirojima (Cat Island)?
A. Yes, it's conveniently located as a base for sightseeing on the cat island, about a 10-15 minute walk (approximately 1 km) to the ferry terminal for Tashirojima Island. Please check the ferry schedule in advance, and if you are taking the morning ferry, please allow plenty of time for your journey.
Q. Are there any places nearby where I can shop or eat?
A. There is a convenience store (FamilyMart) about a 5-minute walk away, Aeon Ishinomaki Ekimae store about a 7-minute walk away, and "Ishinomaki Genki Ichiba" about an 8-minute walk away. For sightseeing, the Ishinomori Manga Museum is within walking distance, and you can also enjoy a bath at "Genki no Yu," which is about a 10-minute drive away.
others
Q. I'm worried about earthquakes and tsunamis.
A. Our facility is located at a high altitude on the slopes of Mount Haguro, and was not reached by the tsunami during the Great East Japan Earthquake. In the event of an emergency, we will send you disaster prevention information, such as evacuation locations, via message during your stay, so please rest assured.
Q. I forgot something.
A. We apologize for the inconvenience, but please include the name of the property you stayed at and the dates.inquiryPlease return it to us by postage due.
Q. Is it being operated legally?
A. Roopt Ishinomaki Haguro-cho operates under a business license based on the Hotel Business Act (Miyagi Prefecture (Ishinohara Health and Welfare) Order No. 85). Please use our services with confidence.