Reservations / Fees
Q. Is the entire building rented out?
A. Yes, you can rent out the entire two-story wooden traditional house. There are no spaces shared with other guests. It is ideal for stays with family or groups of friends.
Q. What are the capacity and additional charges?
A. Up to 9 people can stay. The fee is fixed for up to 4 people, and for 5 or more people, an additional charge of 5,000 yen per person per night applies. We cannot accommodate more guests than the reserved number, even if additional charges or bedding are not required. For groups of 10 or more, we may be able to arrange separate accommodations at a sister facility about a 3-minute drive away, so please inquire.
Q. Can I stay with children?
A. Yes, families are welcome. Children aged 1 and over are counted as one person. Infants will sleep with an adult, and baby cribs or infant futons are not provided (the floor is hardwood). As this is a renovated traditional house, there are steps and steep stairs, so please watch your small children's footing. Please note that all guests, including infants, must be entered on the pre-check-in form.
Q. Can I cancel, change dates, or change the number of guests?
A. This will follow the rules and procedures of the reservation site you used (Airbnb, Booking.com, etc.). Cancellations made at short notice may incur a cancellation fee. Please contact us via message first.
Q. What are the payment methods and receipts?
A. For reservations made through a booking site, payment and receipt issuance will generally be handled on that site. Please let us know if you require a receipt. Corporate use, such as business trips, can also be discussed.
Check-in / Check-out
Q. What are the check-in and check-out times?
A. Check-in is from 17:00 to 21:00, and check-out is at 10:00. As it is self-check-in, if you wish to arrive after 21:00, please contact us in advance via message. Support is unavailable at night, so we recommend checking in as early as possible.
Q. Can I request early check-in or late check-out?
A. Early check-in is generally not possible due to cleaning schedules. It may be possible depending on the previous day's occupancy and cleaning status, so please inquire as early as possible if you wish to do so. Late check-out may be possible depending on the next day's reservation status. Please consult us via message.
Q. Is pre-check-in and guest roster entry required?
A. Yes, it is required. Based on relevant laws and regulations, all guests (including infants) must register their information in advance. Foreign nationals are also requested to register their passport numbers. Please complete the form provided by the day before check-in. Entry information will be provided after pre-check-in is completed.
Q. How do I enter the property?
A. The entrance uses a number key (keypad), so no key exchange is necessary. The PIN will be provided after pre-check-in is completed, so please save it (e.g., by screenshot) before arriving. Entry information cannot be provided if pre-check-in is not completed, so please be sure to complete it. If you have trouble unlocking the door or any other issues, please call the facility contact number provided (we will assist you remotely).
Q. Can I leave my luggage before check-in or after check-out?
A. Unfortunately, we do not offer luggage storage at the facility. Please consider using coin lockers at Ishinomaki Station or similar.
Rooms / Facilities
Q. What is the bedding configuration?
A. Instead of beds, futons are provided, with enough for the number of guests (up to 9 sets). There are two bedrooms, one on the first floor and one on the second floor, allowing families or different genders to sleep separately. The bedrooms do not have internal locks, so please manage your valuables yourself.
Q. Can I use the second floor?
A. The second-floor bedroom is available for use by groups of 6 or more guests. For stays of up to 5 people, only the first floor will be used (the first floor alone offers ample space).
Q. What amenities are provided?
A. We provide towels (one per person), shampoo, conditioner, body soap, hand soap, and a hairdryer. Toothbrushes and pajamas are not provided, so please bring your own. For consecutive nights, towel and linen changes are generally not provided during your stay.
Q. Is there a kitchen and washing machine?
A. We have a full kitchen (refrigerator, microwave, electric kettle, cooking utensils, dishes) where you can enjoy self-catering. There is no rice cooker. Seasonings and cooking oil are also not provided, so please bring them if needed. The washing machine can be used free of charge.
Q. Is Wi-Fi available?
A. Yes, free Wi-Fi is available. Connection information will be provided in the entry guide at check-in. Please note that there is no television.
Q. What about heating and cooling?
A. Air conditioners are installed in the first-floor living room, first-floor bedroom, and second-floor bedroom. In winter, as it is a wooden detached house, it can get cold in the mornings and evenings. We recommend bringing warm clothing for your comfort.
Access / Parking
Q. How do I get there?
A. It's about a 7-minute walk from JR Ishinomaki Station, or about a 15-minute drive from Sanriku Expressway Ishinomaki IC. Located halfway up Mt. Haguro, the surrounding area can be dark at night, so we recommend arriving during daylight hours for your first visit. Taxis are not frequently available on the street, so it's convenient to use a vehicle waiting at the rotary upon arrival at the station, and to pre-book by phone for transportation during your stay. For more details, please refer to theAccess Page.
Q. Is there parking available?
A. There is one free parking space on the premises. If you require a second space, please consult us in advance. Large vehicles such as Hiace can also be parked if using only one vehicle. The parking lot is located on a slope and faces a busy road, so please be careful when entering and exiting. If you are arriving with 3 or more vehicles, please use the nearby coin parking (Rio Mall Parking / System Park Ishinomaki City Hall Front) about a 5-minute walk away.
Rules During Your Stay
Q. Is smoking allowed?
A. Smoking is strictly prohibited inside the facility (including electronic cigarettes). If smoking is detected, a special cleaning fee will be charged. For more details, please check theHouse Rules.
Q. Can I have a BBQ or fireworks?
A. Unfortunately, due to the surrounding residential area, the use of fire, such as BBQs and fireworks, is prohibited on the premises, including the garden.
Q. What should I be aware of regarding nighttime activities?
A. As the property is located in a quiet residential area, please be mindful of noise levels indoors at night (after 10 PM) and refrain from talking outdoors. Use for parties or events, and entry by more guests than reserved, are not permitted.
Q. Are pets allowed?
A. Unfortunately, pets (all types, including dogs, cats, and birds) are not allowed.
Local Information
Q. Is it a good base for sightseeing on Tashirojima (Cat Island)?
A. Yes, it is conveniently located for Cat Island sightseeing, about a 10-15 minute walk (approx. 1 km) to the ferry terminal for Tashirojima. Please check the ferry schedule in advance, and allow plenty of time if you plan to take the morning ferry.
Q. Are there places nearby for shopping or dining?
A. There is a convenience store (FamilyMart) about a 5-minute walk away, Aeon Ishinomaki Ekimae store about a 7-minute walk away, and "Ishinomaki Genki Ichiba" about an 8-minute walk away. For sightseeing, Ishinomori Manga Museum is within walking distance, and you can enjoy bathing at "Genki no Yu" about a 10-minute drive away.
Other
Q. I'm worried about earthquakes and tsunamis.
A. Our facility is located at a high elevation on the side of Mt. Haguro, and the tsunami did not reach it during the Great East Japan Earthquake. In case of an emergency, disaster prevention information, such as evacuation sites, will be provided via message during your stay, so please rest assured.
Q. I left something behind.
A. Please provide the property name and date of your stay when youcontact us. We will send it back to you cash on delivery or similar.
Q. Is it operated legally?
A. Roopt Ishinomaki Hagurocho operates under a business license based on the Hotel Business Act (Miyagi (Iho) Order No. 85). Please use with confidence.