Reservations & Fees
Q. Is the entire building rented out?
A. Yes, it is a whole-house rental, a renovated traditional house over 60 years old. It is limited to one group per day, and there are no shared spaces with other guests.
Q. What is the maximum occupancy?
A. Up to 6 guests can stay. Additional charges may apply depending on the number of guests, so please check the prices on the reservation website. Standard cleaning fees are included in the accommodation fee. Entry exceeding the number of reserved guests is not permitted. If you are considering using the property with a group exceeding the maximum occupancy, please inquire before making a reservation.
Q. Can I stay with children?
A. Yes, we have many families staying with us. We do not provide bedding specifically for infants (such as baby beds); adults' bedding and towels will be shared. Please note that as it is an old traditional house, there is a step of about 50cm at the entrance and low beams. Please be careful if you are staying with small children.
Q. Can I cancel, change dates, or change the number of guests?
A. This will follow the rules and procedures of the reservation site you used (e.g., Airbnb, Booking.com). Cancellation fees may apply for last-minute cancellations. Please contact us via message first.
Q. What are the payment methods and receipts?
A. For reservations made via a reservation site, payment and receipt issuance will generally be handled on that site. Please let us know if you require a receipt.
Check-in/Check-out
Q. What are the check-in and check-out times?
A. Check-in is from 17:00 to 21:00, and check-out is at 10:00. As it is self-check-in (smart lock), arrivals after 21:00 can also be arranged. If you expect to be late, please inform us of your estimated arrival time via message in advance (as it is a quiet residential area, please enter quietly at night).
Q. Can I check in early?
A. Due to cleaning arrangements, this is generally not possible. It may be possible depending on the previous day's occupancy and cleaning schedule, so please inquire as early as possible if you wish to do so.
Q. Can I check out late?
A. This may be possible depending on the next day's reservation status. Please consult us via message.
Q. Is advance check-in and guest register entry required?
A. Yes, it is required. Based on laws and regulations, all guests, including infants, are required to register their information in advance. Please complete the form provided by the day before check-in.
Q. How do I enter the room?
A. The entrance uses a smart lock (keypad type). The PIN will be provided after all guests have completed advance check-in (please note that it cannot be provided if anyone has not completed it). If you have trouble unlocking the door, please call the facility contact number provided (we will provide remote support).
Q. Can I leave my luggage before check-in or after check-out?
A. As the facility is unstaffed, we generally cannot store luggage. If you have special circumstances, please consult us via message. For questions or problems during your stay, please contact us via message on the reservation site or at the facility contact number provided (we will provide remote support).
Rooms & Facilities
Q. What is the bedding configuration?
A. We provide futons (mattress type) for up to 6 guests. The bedrooms are divided into multiple rooms, and the room assignments and number of futons provided will be arranged according to the number of reserved guests. Please inquire when making your reservation for details.
Q. What amenities are provided?
A. We provide towels (including bath towels, one set per person), toothbrushes, shampoo/conditioner, a hairdryer, and drip coffee. Please bring your own pajamas, seasonings, and cooking oil.
Q. Is there a kitchen and washing machine?
A. The kitchen has a 3-burner induction cooktop, refrigerator, microwave, rice cooker, electric kettle, pots, cooking utensils, and tableware. There is also a washer-dryer (detergent provided).
Q. Is there Wi-Fi?
A. Yes, it is fully equipped. Connection information will be provided in the entry guide at check-in.
Q. What about heating and air conditioning?
A. All rooms are equipped with air conditioners. As it is an old traditional house, it can get cold in winter. We recommend bringing warm clothing.
Q. Is it barrier-free?
A. Unfortunately, it is not barrier-free. As it is an old traditional house, there is a step of about 50cm at the entrance and low beams indoors. There is also a bedroom on the first floor, so please consult us if you have difficulty using stairs.
Access & Parking
Q. How do I get there from Matsumoto Station?
A. It's about a 15-minute walk (approx. 1.1km, mostly flat) from JR Matsumoto Station, or about a 10-minute drive. Please see theAccess pagefor details.
Q. Is there parking? Can large cars park?
A. There is one free parking space on the premises (limited to 5-number license plates and kei cars). Larger vehicles such as minivans, Alphards, or Hiaces cannot be parked. For a second car or larger vehicles, you can use the nearby coin parking (Times Matsumoto Chuo 3-chome) about a 2-minute walk away. Please note that the road in front of the property is narrow, so please be careful when entering and exiting. Bicycles can be parked on the premises (approx. 5 bikes).
Rules During Your Stay
Q. Is smoking allowed?
A. The entire building is non-smoking. A special cleaning fee will be charged if smoking is detected.
Q. Can I have a BBQ or fireworks?
A. Unfortunately, due to being in a residential area, BBQs and fireworks are not permitted on the premises. BBQ equipment is also not provided.
Q. What should I be careful about regarding nighttime activities?
A. As it is located in a quiet residential area, please keep noise to a minimum at night (roughly 22:00 to 7:00 the next day). Use for parties or events, and entry by more than the reserved number of guests, are not permitted.
Q. Can I bring pets?
A. Unfortunately, pets are not allowed.
Q. The circuit breaker tripped when I used the hairdryer.
A. As it is an old traditional house, the circuit breaker may trip if high-power electrical appliances like hairdryers are used simultaneously. The distribution board is located outdoors (on the parking lot side). If you don't know how to reset it, please contact the facility contact number provided.
Local Information
Q. Are there any places to shop nearby?
A. There are supermarkets and convenience stores nearby. The old-fashioned shopping street "Nawate-dori" and the public bath "Kiku-no-yu" are also within walking distance, making it an area where you can experience daily life in Matsumoto.
Q. Can it be used as a base for sightseeing and mountain climbing?
A. Yes. It is in the castle town area, about a 10-minute drive from Matsumoto Castle, and is used as a base for mountain climbing and sightseeing in Kamikochi and the Northern Alps, as well as for walking the Nakasendo trail.
Other
Q. I left something behind.
A. Please provide the name of the property and the dates of your stay andcontact us. We will send it back to you by cash-on-delivery mail or similar.
Q. Is it operated legally?
A. Each Roopt facility is operated with notification and permission based on relevant laws and regulations, such as the Private Lodging Business Act. Please use with peace of mind.