Reservations & Fees
Q. Is the entire building rented out?
A. Yes, it is a whole-house rental that has been renovated from a traditional Japanese house over 60 years old. It is limited to one group per day, and there are no spaces shared with other guests.
Q. What is the maximum capacity?
A. Up to 6 guests can stay. Additional charges may apply depending on the number of guests, so please check the prices displayed on the booking site. Standard cleaning fees are included in the accommodation price. Entry exceeding the reserved number of guests is not permitted. If you are considering using the facility with a group exceeding the capacity, please inquire before making a reservation.
Q. Can I stay with children?
A. Yes, we have many families using our facility. We do not provide bedding specifically for infants (such as baby cribs); adult bedding and towels will be shared. Please note that as it is a traditional Japanese house, there is a step of about 50cm at the entrance and low beams. Please be careful if you are staying with small children.
Q. Can I cancel, change dates, or change the number of guests?
A. This will follow the rules and procedures of the booking site you used (Airbnb, Booking.com, etc.). Cancellations made at short notice may incur a cancellation fee. Please consult us via message first.
Q. What are the payment methods and how do I get a receipt?
A. For reservations made via booking sites, payment and receipt issuance will generally be handled on that site. Please let us know if you require a receipt.
Check-in/Check-out
Q. What are the check-in and check-out times?
A. Check-in is from 17:00 to 21:00, and check-out is at 10:00. Since it's self-check-in (smart lock), arrivals after 21:00 can also be discussed. If you anticipate a late arrival, please inform us of your estimated arrival time via message in advance (as it is a quiet residential area, please enter quietly at night).
Q. Can I check in early?
A. Due to cleaning schedules, we generally cannot accommodate early check-ins. Depending on the previous day's occupancy and cleaning status, it may be possible, so please inquire as early as possible if you wish to do so.
Q. Can I check out late?
A. This may be possible depending on the next day's reservation status. Please consult us via message.
Q. What should I do with the trash at check-out?
A. You can leave it as is in the trash bags next to the refrigerator. Our cleaning staff will collect it.
Q. Is pre-check-in and guest roster entry required?
A. Yes, it is required. Based on law, information for all guests, including infants, must be registered in advance. Please complete the form we provide by the day before check-in.
Q. How do I enter the room?
A. The entrance has a smart lock (keypad type). The PIN will be provided after all guests have completed pre-check-in (please note that we cannot provide it if anyone has not completed it). If you have trouble unlocking the door or any other issues, please call the facility contact number provided (we will assist remotely).
Q. Can I leave my luggage before or after check-in?
A. As we operate unmanned and do not have staff on-site, we generally cannot store luggage. If you have special circumstances, please consult us via message. For questions or issues during your stay, please contact us via message on the booking site or at the facility contact number provided (we will assist remotely).
Room & Facilities
Q. What is the bedding configuration?
A. We provide futons (mattress type) for up to 6 guests. The sleeping areas are divided into multiple rooms, and the room assignments and number of futon sets provided will be arranged according to the number of guests in your reservation. Please inquire when booking for more details.
Q. What amenities are provided?
A. We provide towels (including bath towels, one set per person), toothbrushes, shampoo/conditioner, a hairdryer, and drip coffee. Please bring your own pajamas, seasonings, and cooking oil.
Q. Is there a kitchen and washing machine?
A. The kitchen has a 3-burner IH stove, refrigerator, microwave, rice cooker, electric kettle, pots, cooking utensils, and tableware. There is also a washer-dryer (detergent provided).
Q. Is Wi-Fi available?
A. Yes, it is fully equipped. Connection information will be provided in the entry guide at check-in.
Q. What about heating and air conditioning?
A. All rooms are equipped with air conditioners. As it is a traditional Japanese house, it can get cold in winter. We recommend bringing warm clothing.
Q. Is it barrier-free?
A. We apologize, but it is not barrier-free. As it is a traditional Japanese house, there is a step of about 50cm at the entrance and low beams indoors. There is also a bedroom on the first floor, so please consult us if you have difficulty using stairs.
Access & Parking
Q. How do I get there from Matsumoto Station?
A. It's about a 15-minute walk (approx. 1.1km, mostly flat) from JR Matsumoto Station, or about a 10-minute drive. For more details, please see theAccess page.
Q. Is there parking? Can larger cars park?
A. There is one free parking space on the premises (limited to 5-number license plates and kei cars). Larger vehicles such as minivans, Alphards, or Hiaces cannot be parked. For a second car or larger vehicles, you can use the nearby coin parking (Times Matsumoto Chuo 3-chome), which is about a 2-minute walk away. Please note that the road in front of the property is narrow, so please be careful when entering and exiting. Bicycles can be parked on the premises (approx. 5 bikes).
Rules During Your Stay
Q. Is smoking allowed?
A. The entire building is non-smoking. A special cleaning fee will be charged if smoking is detected.
Q. Can I have a BBQ or fireworks?
A. We apologize, but due to being in a residential area, BBQs and fireworks are not permitted on the premises. We also do not provide BBQ equipment.
Q. What should I be careful about regarding nighttime activities?
A. As it is located in a quiet residential area, please keep noise to a minimum at night (roughly 22:00 to 7:00 the next day). Use for parties or events, and entry by more than the reserved number of guests, are not permitted.
Q. Are pets allowed?
A. We apologize, but pets are not allowed.
Q. The breaker tripped when I used the hairdryer.
A. As it is a traditional Japanese house, the breaker may trip if high-power appliances like hairdryers are used simultaneously. The circuit breaker panel is located outdoors (on the parking lot side). If you don't know how to reset it, please contact the facility contact number provided.
Local Information
Q. Are there any shopping places nearby?
A. There are supermarkets and convenience stores nearby. The old-fashioned shopping street "Nawate-dori" and the public bath "Kiku-no-yu" are also within walking distance, making it an area where you can experience daily life in Matsumoto.
Q. Can it be used as a base for sightseeing and hiking?
A. Yes. It is in the castle town area, about a 10-minute drive from Matsumoto Castle, and is also used as a base for hiking and sightseeing in Kamikochi and the Northern Alps, as well as for walking the Nakasendo trail.
Other
Q. I left something behind.
A. Please contact us with the property name and date of your stay via theContact Uspage. We will send it back to you by mail, cash on delivery, etc.
Q. Is it operated legally?
A. Each Roopt facility is operated with notification/permission based on relevant laws such as the Private Lodging Business Act. Please use with peace of mind.