Reservations / Fees
Q. Is the entire building rented out?
A. Yes, it is a whole-house rental where you can rent the entire 106㎡ traditional Japanese house. It is limited to one group per day, so there are no shared spaces with other guests. It features both Japanese-style rooms with a horigotatsu (sunken kotatsu) and Western-style rooms, allowing families and groups to relax without reservation.
Q. What is the maximum capacity? Can large groups stay?
A. Up to 8 guests can stay (up to 11 guests may be accommodated upon consultation). Some booking sites may only allow you to select up to 6 guests, so please consult us via message in advance if you plan to have 7 or more guests. Simple futons will be provided for additional guests. Please inform us of any changes to the number of guests up to one week before your stay (additions on the day of arrival are not possible). Entry exceeding the number of reserved guests is not permitted.
Q. Are there any additional charges?
A. The rate is fixed for up to 4 guests, and an additional charge of 5,000 yen per person per night applies for 5 or more guests. As it is a whole-house rental, there will be no reduction in price if the number of guests decreases. Accommodation tax is included in the room rate, so there are no separate payments.
Q. Can I stay with children?
A. Yes, children are very welcome. Infants under 2 years old are not counted in the number of guests and incur no additional charges (children aged 2 and above are charged the same as adults). We provide baby chairs and children's mattresses. While there is no baby crib, you can lay futons on the tatami rooms for sleeping.
Q. Can I cancel, change dates, or change the number of guests?
A. This will follow the rules and procedures of the booking site you used (Airbnb, Booking.com, Agoda, etc.). Depending on the site, changes to the number of guests or dates may be handled via a "change request" or may require cancellation and rebooking. Cancellation fees may apply for last-minute cancellations. Please consult us via message first.
Q. What are the payment methods and receipts?
A. For reservations made via booking sites, payment and receipt issuance will generally be handled through that site. Please let us know if you require a receipt.
Check-in / Check-out
Q. What are the check-in and check-out times?
A. Check-in is self-check-in from 17:00 (last check-in guideline is 21:00). Check-out is at 10:00.
Q. Can I arrive late at night or in the early morning?
A. As it is self-check-in, we can accommodate arrivals after 21:00 or late at night if you inform us in advance. If you plan to arrive after a baseball game or fireworks display, please notify us of your estimated arrival time via message beforehand.
Q. Can I check in early?
A. Early check-in is available for a fee. You will need to request it via the Airbnb booking site and complete payment at least 3 days before your stay (not available on booking sites other than Airbnb, such as Booking.com). If you wish to do so, please consult us via Airbnb message as early as possible.
Q. Can I check out late or store my luggage?
A. Due to cleaning schedules, extending the check-out time (10:00) is generally not possible. For luggage storage, please inquire in advance so we can inform you of availability.
Q. Is pre-check-in and guest register entry required?
A. Yes, it is required. Based on the Hotel Business Act, information for all guests staying (name, address, contact information, passport number for foreign nationals) must be registered in advance. Please complete the form we provide by the day before check-in. Entry information cannot be provided until all registrations are complete, so please complete it as soon as possible.
Q. How do I enter the room? What if the key doesn't open?
A. The entrance has a number-based smart lock. The passcode will be provided the day before check-in, after pre-check-in is completed (it is different from your reservation number). If you cannot unlock the door or have other issues, please contact the facility's contact number provided (we will assist remotely).
Rooms / Facilities
Q. What is the bedding configuration?
A. We provide 4 sets of futons in the Japanese-style room with a horigotatsu, 2 single beds and 1 set of mattresses in the Western-style room, and 1 set of futons in the small Japanese-style room. We will have enough bedding for the number of guests.Detailed Pagefor more information.
Q. What amenities are provided?
A. We provide towels (one bath towel and one face towel per person), toothbrushes, shampoo, conditioner, body soap, hand soap, and a hairdryer. Welcome tea, coffee, and water are also available. We do not provide pajamas, seasonings, or cooking oil, so please bring them if needed. For consecutive nights, towel and linen changes are generally not provided during your stay.
Q. Is there a kitchen, washing machine, and Wi-Fi?
A. You can cook in the full kitchen with a gas stove (refrigerator, freezer, microwave, electric kettle, pots and pans, dishes). There is also a washing machine and gas dryer. Wi-Fi is free, and connection information will be provided in the check-in guide. All rooms are equipped with air conditioning.
Q. What about the bath and toilet?
A. There are two shower rooms (no bathtubs). There are two toilets, one of which (near the hallway) has a bidet function.
Q. What if there's no hot water or the breaker trips?
A. As it is an old traditional house, the electricity capacity is limited, and using air conditioners, microwaves, electric kettles, etc., simultaneously may trip the breaker. After resetting the breaker, turn the hot water switch on the wall near the kitchen stove back on to get hot water. If the issue is not resolved, please contact the facility's contact number provided.
Access / Parking
Q. How do I get there?
A. It's about a 10-minute drive from Sendai Station, or about 18 minutes by train + walk. The nearest station is Yakushido Station on the subway, which is within walking distance. It's also convenient for baseball fans, being about a 7-minute drive to Rakuten Mobile Park Miyagi. For detailed directions, please see theAccess Page.
Q. Is there parking available?
A. We provide one free dedicated parking space (it is not adjacent to the facility, but about a 2-minute walk away). No advance reservation is required, and you can use it all day on your arrival date. The location and directions to the space will be provided after your reservation. Please note that parking outside the designated space may result in your vehicle being towed. The space is somewhat narrow, so large vehicles such as minivans cannot be accommodated. If you are arriving with two or more cars, there are several coin parking lots within a 5-minute walk.
Rules During Your Stay
Q. Is smoking allowed?
A. The facility is completely non-smoking (including electronic cigarettes). If smoking is confirmed, a special cleaning fee will be charged. For details, please check theHouse Rules Page.
Q. Can I have a BBQ or fireworks?
A. We apologize, but BBQs and fireworks are not permitted due to the residential location.
Q. What should I be careful about regarding noise at night?
A. As the property is located in a quiet residential area, please be mindful of noise levels and keep quiet at night (after 10 PM). Use for parties or events, and entry exceeding the number of reserved guests, are not permitted.
Q. Are pets allowed?
A. We apologize, but pets are not allowed (all types of animals including dogs, cats, and birds).
Local Information
Q. Are there any shopping places nearby?
A. There is a convenience store (FamilyMart) about a 6-minute walk away, a supermarket about a 10-minute walk away, and a cafe about a 4-minute walk away. With a fully equipped kitchen, we recommend buying ingredients and cooking your own meals.
Q. Do you have any sightseeing recommendations?
A. In addition to Rakuten Mobile Park Miyagi (approx. 7 minutes by car), we recommend sightseeing in Sendai city such as Sendai Castle Ruins (Aoba Castle), Zuihoden, and Jozenji-dori. If you venture a little further, Matsushima, Akiu Great Falls, and Okama Crater at Zao are also recommended.
Other
Q. When can I expect a reply to my inquiry?
A. Messages are handled between 7:00 and 22:00. Inquiries received outside these hours will be replied to sequentially the next morning.
Q. I left something behind.
A. Please include the property name and date of your stay when youcontact us. We will send it back to you via cash-on-delivery or similar shipping method.
Q. Is the operation legal?
A. Yes. We operate with a business license based on the Hotel Business Act (Sendai City (R5 Wakahoei) Order No. 7003). Please use our services with peace of mind.