Roopt石巻泉町 -OGAWA-

Ishinomaki City, Miyagi Prefecture

Roopt石巻泉町 -OGAWA-

FAQ

Reservations & Fees

Q. Is the entire building rented out?

A. Yes, it is a guest house where you can rent the entire 70-year-old traditional house (3 bedrooms, maximum 10 people). The bathroom is also private, so there are no shared spaces with other guests. It has been used for family/group trips, training camps, workshops, and filming locations (please consult us for details).

Q. What are the capacity and additional charges?

A. Up to 10 people can stay. The rate is fixed for up to 6 people, and an additional charge of 5,000 yen per person per night applies for 7 or more people. Please inform us of the number of guests approximately one week before your stay.

Q. Can I stay with children? Are there any age restrictions?

A. Yes, children are welcome. Infants sleeping with parents are not included in the capacity and are not charged. We will prepare futons according to the number of children, so please inform us of their ages and numbers when booking. Please note that unaccompanied minors are not permitted to stay (adult supervision is required).

Q. Can I cancel, change dates, or change the number of guests?

A. This will follow the rules and procedures of the booking site you used (e.g., Airbnb). Cancellations made at short notice may incur a cancellation fee. Please contact us via message first.

Q. What are the payment methods and receipts?

A. For reservations made through booking sites, payment and receipt issuance will generally be handled on that site. Please let us know if you require a receipt.

Check-in/Check-out

Q. What are the check-in and check-out times?

A. Check-in is from 17:00 to 21:00 (self-check-in), and check-out is at 10:00. If you have completed pre-check-in, you can enter even if you arrive after 21:00. Please inform us via message if you expect to be late.

Q. Can I check in early?

A. Due to cleaning schedules, early check-in is generally not possible. It may be possible depending on the previous day's occupancy and cleaning status, so please inquire as early as possible if you wish to do so.

Q. Can I check out late?

A. This may be possible depending on the next day's reservation status. Please consult us via message.

Q. Is pre-check-in and guest register input required?

A. Yes, it is required. Based on the Residential Accommodation Business Act, all guests, including children, must register their information in advance (repeat guests must also register each time). Please complete the form provided by the day before check-in. After completion, we will provide you with the necessary information for entry.

Q. How do I enter the room?

A. It's a self-check-in system where you unlock the sliding door at the entrance with a number key (code). The code will be provided after pre-check-in is completed and before check-in. As it is an old house, the fittings may be a bit stiff to open. If you have trouble unlocking it, please contact the facility's contact number provided.

Q. Can I leave my luggage before check-in or after check-out?

A. Due to cleaning schedules, we do not offer luggage storage before check-in or after check-out. Please use the coin lockers at Ishinomaki Station or the luggage storage service at the tourist information center in front of the station. If you are traveling by car, you can use the parking space from 13:00 onwards.

Rooms & Facilities

Q. What is the bedding configuration?

A. We have 4 single beds and futons available, accommodating up to 10 people (for 5 or more people, futons will be provided). As it is a whole-house rental, you can discuss room assignments and futon arrangements according to your preferences. The bedrooms are on the second floor, and the stairs in this old house are somewhat steep. It is not barrier-free, so please consult us in advance if you have concerns about your legs or back.

Q. What amenities are provided?

A. We provide towels (one per person), shampoo, conditioner, body soap, hand soap, and a hairdryer. Toothbrushes and pajamas are not provided, so please bring your own. For consecutive nights, linen changes are generally not provided during your stay (you can use the washing machine in the building).

Q. Is there a kitchen and washing machine?

A. We have a kitchen (IH stove), refrigerator, microwave, electric kettle, toaster, rice cooker, cooking utensils, and a full set of dishes, so you can cook your own meals. Seasonings and cooking oil are not provided, so please bring your own. There is also a washing machine (with detergent).

Q. Is Wi-Fi available?

A. Yes, it is fully equipped. Connection information will be provided in the entry guide at check-in.

Access & Parking

Q. How do I get there by public transport or car?

A. It's about a 15-minute walk from JR Ishinomaki Station (Senseki Line, Senseki-Tohoku Line, Ishinomaki Line). By car, it's about 15 minutes from Ishinomaki IC. For more details, please refer to theAccess page.

Q. Is there parking?

A. You can use one parking space on the left side of the parking area of the adjacent deli shop "SONO." Parking is not allowed in front of the building's entrance or on the narrow one-way street in front. For a second car or more, please use nearby coin parking. Larger vehicles (minivans, etc.) can also park, but please be careful when maneuvering.

Rules During Your Stay

Q. Is smoking allowed?

A. The entire building is non-smoking. If smoking is confirmed, a special cleaning fee will be charged.

Q. Can I have a BBQ?

A. Yes, you can enjoy a BBQ in the gravel-covered space in front of the veranda (outdoors only; cancelled in strong winds). Please be considerate of smoke and noise to the adjacent store and neighbors, and ensure cleanup by 21:00 and complete extinguishing of fires. We also offer a BBQ set rental (grill, net, etc.) for 4,000 yen (advance reservation required). Please bring your own charcoal, firelighters, food, paper plates, etc.

Q. What should I be careful about regarding nighttime activities?

A. As the property is located in a quiet residential area, please keep noise to a minimum at night (approximately 22:00 to 7:00 the next day). Use for parties/events or entry of more guests than reserved is not permitted.

Q. Are pets allowed?

A. We apologize, but pets are not allowed.

Options & Local Information

Q. Is breakfast available?

A. Breakfast is not provided at the accommodation, but you may be able to use the takeout service from the deli cafe "Seasonal Delicious Dining SONO" on the same premises (business days and menu vary by season). Please inquire for details.

Q. Are there any shopping or tourist spots nearby?

A. There is a supermarket about a 10-minute walk away, and "Ishinomaki Genki Ichiba" where you can find fresh fish and ingredients is about a 15-minute walk away, which is convenient for self-catering. Ishinomori Manga Museum is about a 20-minute walk. It is also used as a base for sightseeing on Tashirojima (Cat Island).

Other

Q. I left something behind.

A. Please include the property name and date of your stay andcontact us. We will send it back to you cash on delivery or similar.

Q. Is it operated legally?

A. Each Roopt facility is operated with notification/permission based on relevant laws and regulations such as the Residential Accommodation Business Act (Business License Number M040027544). Please use with peace of mind.

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